Forum Title: BBB ‚thinking of not renewing
We have an A+ rating, but I Can'think of only 1 customer that ever asked me if we are members. My main 2 issues are: 1. As soon as I renew, I start getting bombarded for months, nearly every day, with emails and phone calls wanting me to buy something else. 2. Some competitors, who I know to have a crappy reputation, also have A+ ratings?and miraculously zero complaints????? I know one person who was getting sued for his bad roof ? the opposing attorney asked me to be an expert witness. He has an A+ rating with zero complaints. I think It's a scam. I think you can pay to keep a good rating. I am thinking of putting a memo on our website stating, in part: As I write this on 11/22/14, we have an A+ rating with the BBB and zero complaints. I will not be renewing because I think it is a waste of money ? money that you, my customer pays for indirectly. I personally know of several roofing contractor who have a terrible reputation but who have an A+ rating on zero complaints. I think the BBB is an ineffective means of proving credibility. What do you guys think?
Category: Roofing Post By: NATHANIEL GREGORY (Perth Amboy, NJ), 02/14/2018

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